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NEW: AI Integrations and Optimizations
Springboard is a hybrid between a staffing agency and a CX agency, offering fractional customer service teams curated for your industry. Our Canada and USA-based stay-at-home moms & dads aren’t just great at email, they bring real CPG expertise, empathy, and industry know-how to every interaction.
We combine human expertise with AI-powered efficiency, ensuring faster response times, smart automation, and seamless customer interactions, without losing the warmth and personal touch that sets great customer service apart.
The expertise is already built in. You get a highly skilled, handpicked team that feels like part of your brand from day one.
Trusted and elite partner:
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Fractional customer service teams powered by industry experienced local stay-at-home moms and dads. We handle your customer support with care and precision, giving you the freedom to focus on scaling your business and driving growth.
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We learn fast! Our agents will begin clearing out your tickets in just 18-25 days.
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We have procedures in place to protect your data as well as your customers.
Shorter training times, seamless onboarding and high quality responses with our team of customer service experts.
We handle hiring, training, management, QA, taxes, benefits. You handle growth.
No such thing as idle time or stand stills! Pay for what you need, nothing else.
This is something we do not compromise on. We vet our team so that we ensure that you are receiving top-quality responses from native English-speaking agents.
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Dependable staff with at least 2+ years of experience in customer service, CPG & software use. Parents that not only care about the work they output, but the companies they do it for!
We have an average rating of 4.5/5 across all our customers.
They all work off the same ticket count, so if you need more agents, don’t worry, just ask!
We only work with cpg brands, we already speak your language. Our curated agents will proudly represent your team, and you'll take pride in having them on board.
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The average cost of hiring a Springboard agent is just $1200 a month, but the national average cost of an in-house customer service agent in North America is $3500/month (don’t forget the benefits)!
We're not just another customer service company. We bring a diverse range of experiences from various parts of the business world. Our team has a deep understanding of strategy, marketing, management, e-commerce, operations, and more. This extensive knowledge allows us to provide holistic solutions and deliver a level of service that goes beyond the ordinary.
Support that feels like part of your team—because we are.
Questions? Reach out we'd love to chat 🙂
Not all support partners are built the same. Here's how Springboard stacks up against traditional BPOs—so you can feel confident you’re choosing the right fit for your brand.
Companies Our Team Members Are Coming From:
We work with brands we believe in—brands that make everyday life better. Whether you sell snacks or sneakers, chances are we’ve got the experience to support you.
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We seamlessly integrate with the tools you already use, providing efficient support that fits right into your workflow. Here are just a few of the integrations we work with.
...and many more
Tracy
BELGIAN BOYS
Amazing Customer Experience!
"The Spring Board team is absolutely amazing! They have learned our policies, tone of voice, and have been able to support our customers so well. The team makes our customers feel heard, valued, and resolves any problems incredibly quickly. They've exceeded my expectations, and I'm incredibly excited to continue working with their team!"
An exceptional partner.
"We partnered with Springboard to manage customer support for a growing e-commerce brand. From on-boarding to over a year working together, the experience has been first class. The team at Springboard feels like an extension of our internal team. They’re invested in the brand and its success, responsive and collaborative, agile and adaptive. The integrity, passion, and partnership they bring to the table elevated our customer service exponentially."
Seamless integration into the team
"Working with Springboard has been amazing for a small startup that is moving and changing quickly. They dove right into our project from day 1 and work the day-to-day thoroughly and autonomously, which is an immense help for us as we have a lean team. Given the unpredictability of growth at a startup, they scale up quickly and efficiently so we are not left with gaps. They are also, perhaps more importantly, real people who are personable, caring, and professional. Highly recommend them!"
Fabulous team collaboration!
We've had the absolute pleasure of working with the Springboard CX team for over a year. Their commitment to team collaboration and customer service has driven remarkable success for our brand. I've personally worked with well over 15 external partners, and Springboard CX is hands down the best-of-the-best. Couldn't recommend them enough!
We believe great partnerships start with transparency. Explore our FAQ below, and if there’s anything else you’re curious about, just ask—we’re always happy to help.
We do training for 18-25 business days on all the product docs, the website, closed tickets, and everything we can find online.
Oh yea, 100% of clients are in the consumer space. We have dealt with hundreds of different types of faqs related to it.
Legit stay-at-home parents who have corporate experience. You are gaining a partner vs. someone who can simply respond to emails. We're a curation service, so skincare brands get cx reps that worked in the skincare field before Springboard.
When my dad went down with a heart attack, my mom stepped up to the plate to raise her family of 6. Moms have a special place in this world and in my heart, and to be honest, they’ve been incredible team members to Springboard but also the clients we serve. This is also a way to honor my mom, as I’m sure she had wished a company like Springboard was around when we were growing up.
Slack, email, and video chats if needed.
Absolutely. If we already have their email address, we will reach out when necessary.
A ticket is a completed interaction between our agent and the customer. Doesn’t matter if we exchange 3 emails with the same person, that is 1 ticket. We will also not respond to multiple reach outs by the same person in order to conserve your tickets.
We won't touch mass refund issues or mass scale issues in general unless instructed otherwise by the brand. This also goes for liability issues.
We’ve used 100’s of different apps, so the answer is most likely yes 🙂
We will literally go to earth’s end to find the answer before bothering you.
More than happy to do that, just tell us the platform.
Of course, we do! Especially comments! Comments hurt the quality of your ad score & account. You could have a great ad with horrible comments and FB will deem that as a poor ad and your CPMs will go higher.
Need support or want to connect? Send us a message—we’d love to hear from you.
We’re here to answer your questions and help however we can.
