"Onboarding was quick and easy, and our CX rep has learned the ins and outs of our products and customer pain points so that she feels like a natural extension of our in-house team."
Tracy, Belgian Boys
Caring, empathetic, kind , turnkey and super knowledgable team members that feel in-house without the overhead! Canada and USA-based mamas that bring incredible skills to the table, not just good email writing.
We learn fast! Our agents will begin clearing out your tickets in just 16-22 days.
We have procedures in place to protect your data as well as your customers’.
Shorter training times, seamless onboarding and high quality responses because our agents have probably already handled tickets like yours.
We handle hiring, training, management, QA, taxes, benefits. You handle growth.
No such thing as idle time or stand stills! Pay for what you need, nothing else.
This is something we do not compromise on. We vet our team so that we ensure that you are receiving top-quality responses from native English-speaking agents.
Dependable staff with at least 2+ years of experience with customer service & software use. Parents that not only care about the work they output, but the companies they do it for!
We have an average rating of 4.5/5 across all our customers.
If you need more agents, don’t worry, just ask!
We only work with consumer brands, we already speak your language. Our carefully chosen agents will proudly represent your team, and you'll take pride in having them on board.
The average cost of hiring a Springboard agent is just $1500 a month, but the national average cost of an in-house customer service agent in North America is $3200/month (don’t forget the benefits)!
We're not just another customer service company. We bring a diverse range of experiences from various parts of the business world. Our team has a deep understanding of strategy, marketing, management, e-commerce, operations, and more. This extensive knowledge allows us to provide holistic solutions and deliver a level of service that goes beyond the ordinary.
We do training for 16-22 business days on all the product docs, the website, closed tickets, and everything we can find online.
Oh yea, 100% of clients are in the consumer space. We have dealt with hundreds of different types of faqs related to it.
Legit mamas and stay-at-home parents who have corporate experience. You are gaining a partner vs. someone who can simply respond to emails.
When my dad went down with a heart attack, my mom stepped up to the plate to raise her family of 6. Moms have a special place in this world and in my heart, and to be honest, they’ve been incredible team members to Springboard but also the clients we serve. This is also a way to honor my mom, as I’m sure she had wished a company like Springboard was around when we were growing up.
Slack, email, and video chats if needed
Absolutely. If we already have their email address, we will reach out when necessary.
A ticket is a completed interaction between our agent and the customer. Doesn’t matter if we exchange 3 emails with the same person, that is 1 ticket. We will also not respond to multiple reach outs by the same person in order to conserve your tickets.
We won't touch mass refund issues or mass scale issues in general unless instructed otherwise by the brand. This also goes for liability issues.
We’ve used 100’s of different apps, so the answer is most likely yes 🙂
We will literally go to earth’s end to find the answer before bothering you 🙂
More than happy to do that, just tell us the platform 🙂
Of course, we do! Especially comments! Comments hurt the quality of your ad score & account. You could have a great ad with horrible comments and FB will deem that as a poor ad and your CPMs will go higher.
"Total GAME CHANGER!! Springboard came recommended to us from another brand and i don't know what we would do without them! They've completely changed the game for us. Jonathan and his team of vetted reps are super responsive, well organized and efficient! They have become an extension of our team. Highly recommend!"
"Signing up for Springboard has been a complete breath of fresh air. They have allowed us to take back our time and use that time to grow our sales. They quickly learned the ins and outs of our products and processes and began responding to customer inquiries in 2 days. Our cx agent has become a part of the VYBES team and we're so happy to have him. We know our inbox and our customers are in great hands! Cannot recommend these guys highly enough!"
"Springboard has been a game-changer for our business. Jonathan and his team were able to quickly onboard and integrate themselves into our team seamlessly. They were able to take over all of our customer service overnight, which has allowed us to free up so much of our time to focus on larger impacts to the business. We cannot recommend them enough!"
We were quite unsure about delegating Customer Service for the obvious reasons. But Springboard has completely taken over and are providing great support and care for our customers!
Springboard has been instrumental in helping us scale our CX. The knowledgeable team required little to no onboarding of our tech stack across our entire DTC business which allowed us to hyper-focus on our own CX strategy from Day 1. Can confidently say that our CX would not be where it is today without the help of Springboard
The Springboard team came in and got to work in rapid time. Helped with our backlog of tickets, gave us guidance on processes, and continue to help with our overall CX. Couldn't have asked for more! Very excited to partner with the Springboard team knowing our CX is taken care of!
"Total GAME CHANGER!! Springboard came recommended to us from another brand and i don't know what we would do without them! They've completely changed the game for us. Jonathan and his team of vetted reps are super responsive, well organized and efficient! They have become an extension of our team. Highly recommend!"
"Signing up for Springboard has been a complete breath of fresh air. They have allowed us to take back our time and use that time to grow our sales. They quickly learned the ins and outs of our products and processes and began responding to customer inquiries in 2 days. Our cx agent has become a part of the VYBES team and we're so happy to have him. We know our inbox and our customers are in great hands! Cannot recommend these guys highly enough!"
"Springboard has been a game-changer for our business. Jonathan and his team were able to quickly onboard and integrate themselves into our team seamlessly. They were able to take over all of our customer service overnight, which has allowed us to free up so much of our time to focus on larger impacts to the business. We cannot recommend them enough!"
We were quite unsure about delegating Customer Service for the obvious reasons. But Springboard has completely taken over and are providing great support and care for our customers!
Springboard has been instrumental in helping us scale our CX. The knowledgeable team required little to no onboarding of our tech stack across our entire DTC business which allowed us to hyper-focus on our own CX strategy from Day 1. Can confidently say that our CX would not be where it is today without the help of Springboard
The Springboard team came in and got to work in rapid time. Helped with our backlog of tickets, gave us guidance on processes, and continue to help with our overall CX. Couldn't have asked for more! Very excited to partner with the Springboard team knowing our CX is taken care of!
"Springboard has been a game-changer for our business. Jonathan and his team were able to quickly onboard and integrate themselves into our team seamlessly. They were able to take over all of our customer service overnight, which has allowed us to free up so much of our time to focus on larger impacts to the business. We cannot recommend them enough!"
"Signing up for Springboard has been a complete breath of fresh air. They have allowed us to take back our time and use that time to grow our sales. They quickly learned the ins and outs of our products and processes and began responding to customer inquiries in 2 days. Our cx agent has become a part of the VYBES team and we're so happy to have him. We know our inbox and our customers are in great hands! Cannot recommend these guys highly enough!"
"Springboard has been a game-changer for our business. Jonathan and his team were able to quickly onboard and integrate themselves into our team seamlessly. They were able to take over all of our customer service overnight, which has allowed us to free up so much of our time to focus on larger impacts to the business. We cannot recommend them enough!"
We were quite unsure about delegating Customer Service for the obvious reasons. But Springboard has completely taken over and are providing great support and care for our customers!
Springboard has been instrumental in helping us scale our CX. The knowledgeable team required little to no onboarding of our tech stack across our entire DTC business which allowed us to hyper-focus on our own CX strategy from Day 1. Can confidently say that our CX would not be where it is today without the help of Springboard
The Springboard team came in and got to work in rapid time. Helped with our backlog of tickets, gave us guidance on processes, and continue to help with our overall CX. Couldn't have asked for more! Very excited to partner with the Springboard team knowing our CX is taken care of!
